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Customer Care

At Choice Hotels, we are committed to providing outstanding customer care.

What to do if there’s a problem

When you choose to stay at a Comfort, Quality or Clarion hotel, we want you to feel welcome and comfortable.

However, if you're not satisfied with any aspect of our accommodation or service, please let the front desk at your hotel know without delay, so that we can put it right.

Further information about our customer care

If you have any queries about our customer care standards, please contact us

Email: customer_feedback@choicehotels.com

Telephone: + 44 (0)207 061 9600